Terms and Conditions

Aurora Capital Tours Tromsø AS/"ACT"/"us" acts as an agent in order to provide travel services in Norway.These Terms and Conditions govern the agreement between the client, (“you” or "the client"), and ACT. Please read them carefully and make sure you understand and abide by them.

ACT may use service providers and sub-contractors ("Service Provider") and thus operate as an agent/reseller. Bookings through ACT, where Service Providers are used, are subject to both the Terms and Conditions set out herein, as well as the specific booking conditions and Terms and Conditions of the Service Provider. Please read the terms and conditions of the Service Provider carefully. The terms and conditions of other Service Providers may limit the Service Providers' liability.

When ACT operates as an agent/reseller, ACT is not responsible for any claims against the Service Provider.

Reservations

You shall be responsible for filling the booking documents with accurate information and requisite details.

Upon receiving your completed booking form and full payment, ACT shall take steps to confirm the booking in respect of the selected overnight stay(s) and/or activity(s).

The confirmation and resultant booking ticket shall upon acceptance and verification by ACT be delivered to you within 24 hours of receipt of your booking and full payment. The contract between you, ACT and the Service Provider will first exist when this confirmation is received.

Please note special terms may apply to some promotions. Please refer to the specific terms and conditions, which are shown on the certain pages of promotions. By making a booking, you agree that you have read the Terms and Conditions, set out in this document, and will be bound by these, as well as applicable terms and conditions set out by the Service Provider.

By making a booking, you agree that you have read the Privacy Policy, and agree that you will provide the Privacy Policy to other persons on the booking.

By making a booking, you agree that you are of the appropriate age, and in the event that any age restrictions apply to the booking, you confirm that you and other parties to the booking are of the appropriate age.

The client is responsible for abiding with any safety instructions and recommendations provided to him/her. ACT shall not be responsible for any resultant loss or damage due to a failure of the client in this regard.

It is the responsibility of the client to ensure that he/she and those on whose behalf he/she booked the overnight stay(s) and/or activity(s) has all necessary travel documents (passports, visas, travel insurance etc.).

ACT will make every effort to operate all overnight stay(s) and/or activity(s) as described in the relevant booking confirmation, but it reserves the right at its discretion to modify or cancel any overnight stay(s) and/or activity(s) arrangement based on the existing field conditions. Such material modification or cancellation may be made by ACT due to a force majure event (including, but not limited to hindrance preventing fulfillment which is beyond the Party's control and which the Party reasonably could not be expected to have taken into account at the entry into of the Contract or when the obligation was incurred, such as threat of war, hostilities, riots, civil commotion, strikes, disaster, and terrorist activity) or any other circumstances outside ACT's control. In such an event, the client will be notified and suitable alternative arrangements (as far as possible) will be proposed. In the event of those alternative arrangements not being acceptable to the client, ACT will not make any refund of money paid as deposit or otherwise.

Payment

Full Payment for the selected overnight stay(s) and/or activity(s) needs to be done prior to the start of the overnight stay(s) and/or activity(s).

ACT reserves the right to correct promotional or pricing errors at any time, or to increase the price in the event of cost increases due to changes effected by applicable law, airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.

Method of payment will be online via credit card. The pricing shown on the site is final (includes bank charges and all applicable taxes).

Cancellation policy that applies from the 1st September 2022

For individual travel bookings: ACT Own products

For all activity and accommodation products, the following cancellation fees apply:

- More than 7 days to departure: Free cancellation

- 7 days to 3 days to departure: Refund 50%

- 3 days or less to departure/no show: No refund

For individual travel bookings: Third Party Products

According to Service Providers' Policy

Group Bookings (8 pax or more): ACT Own Products, Third Party Products

For all products the following cancellation fees apply:

- More than 30 days (31 days and more): No Cancellation fee

- 30 days to 14 days to the date of the activity/accommodation: 50% of the total price will be charged

- 13 days or less/no show: No refund

*Adjustments in the final group size for a maximum of 3 persons can be made up to 14 days prior to the groups' arrival. Any adjustments in the final group size after the 14 days will be charged 100%.

Trip Cancellation Insurance:

To protect yourself against any financial loss, ACT strongly recommends that you get a trip cancellation insurance.

ACT will send an Email to our guests and contact hotels if a trip must be cancelled due to bad weather or unforeseen reasons. A full refund will be given if it is not possible to re-schedule the tour to a later date.

ACT reserves the right to refuse access to our activity(s) to a physically and/or mentally unfit guest that can potentially be a safety hazard to other guests. If these conditions are not met, the activity leader retains full rights to remove a guest from the activity(s). During such circumstances, ACT will not offer refund or compensation payable.

Refund policy

After receiving the cancellation email ACT will verify such cancellation and write back to you. Should your cancellation come within the timelines set out above entitling you to a refund of the whole or part of the booking fees paid by you, ACT will request your banking details in order for us to make the refund.

ACT will require a minimum of seven (7) working days for any refunds to be made, after receiving the cancellation email.

Disclaimer: Regarding Discrepancies in Refunds Due to Exchange Rate Fluctuations

ACT hereby declares, with utmost sincerity, that we shall not be held responsible for any discrepancies in refunds resulting from fluctuations in exchange rates. Please carefully read the following disclaimer before using our services or making any product purchases, ensuring full understanding and acceptance of the terms herein.

Exchange Rate Risk: Due to constant fluctuations in global exchange rates, you may be subject to the impact of exchange rate variations during the refund process. We cannot control or predict these fluctuations and, therefore, cannot guarantee that the refunded amount will be identical to the originally paid sum.
Non-liability Acknowledgment: We explicitly state that we assume no responsibility for any discrepancies in refunds and payment amounts caused by fluctuations in exchange rates. Whether due to momentary fluctuations or long-term trends, we disclaim any liability for any differences or losses resulting from these variations.
Customer Responsibility: As a customer, you understand and agree to bear any differences in amounts caused by exchange rate fluctuations. Prior to initiating a refund request, we encourage you to carefully consider exchange rate risks and seek professional financial advice if necessary.

Guarantees

ACT does not guarantee whale sightings on our whale watching overnight stay(s) and/or activity(s), even though chances of seeing whales are high. ACT will do our utmost to spot the whales.

ACT does not guarantee Northern lights sightings on our Northern Lights tours as this natural phenomenon is unpredictable and highly dependent on weather conditions. There is no refund if the northern lights do not appear.

Medical issues

You are required to consider the nature of the overnight stay(s) and/or activity(s) and ensure that you are fit to participate in the overnight stay(s) and/or activity(s).

You shall advise ACT in writing, prior to booking, of any physical or mental condition which you may have and require specific medication or special equipment. You shall be responsible for bringing such medication and equipment for the overnight stay(s) and/or activity(s).

Insurance

The client is responsible for obtaining full travel and health insurance and shall ensure that all persons on behalf of whom the client is making the booking with us has also obtained all necessary insurances.

Complaints and claims

ACT shall attend to any claims and/or complaints of the client in respect of the services provided which are brought to its notice as soon as possible and in no event later that 7 days from the date of occurrence of such event giving rise to such claim or compliant. The claim or complaint shall be provided with sufficient details and available evidence in order for ACT to investigate into the matter.

ACT shall not be held liable in the event of the client’s failure to lodge in his/her complaint within such a time limit.

Exemption of liability

ACT is not liable , and will not compensate you, where the performance of ACT's obligations is hampered or affected by any event beyond our reasonable control, (including any injury, loss or damage to person or property, death, delay or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from, but not limited to force majeure. Force majeure shall include, but is not limited to, hindrance preventing fulfilment which is beyond the Party's control and which the Party reasonably could not be expected to have taken into account at the entry into of the Contract or when the obligation was incurred, such as war or threat of war, riots, civil strife, government actions, terrorism, industrial disputes, extreme weather conditions, epidemics fire, road closures, pilferage, quarantines, dangers incident to sea, land and air travel.

ACT, while facilitating the services of Service Providers, is not responsible for the services provided by the Service Providers as they are beyond the control of ACT. Therefore, the client agrees that ACT shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing overnight stay(s) and/or activity(s), cruise/hotel accommodations, or of any third party not owned or operated by ACT. By utilizing the travel services of the Service Providers, you agree that you will look to the Service Provider for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither ACT nor any representative of ACT shall be responsible or liable for the same.

However, should you need assistance with a claim or complaint you may have against Service Provider, ACT may, without any obligation on its part, assist you with notifying the Service Provider of your claim.

Privacy/data policy

You are required to provide full and accurate details in the form required by us in order for us to process your booking and perform our obligations under the contract.

Personal information provided by you will be used for the purposes of facilitating your booking(s). ACT may also use your personal data for promoting our products and services. When consent is required by law, ACT will obtain your consent prior to using your personal data for marketing purposes. You have the right to withdraw your consent at any time.

For more Information about the processing of your personal data and your rights, ACT refers to the privacy policy on ACTs websites.

Furthermore, you confirm that any personal information or data you are sharing on behalf of another person for booking purposes, have been obtained with the prior consent of such person, who has apprised himself/herself of the booking terms and conditions and privacy policy of ACT and is aware of their rights in respect of such data provided to us.

Imagery:
ACT reserves the right to use images or video of you for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content. When consent is required by law, ACT will obtain your consent prior to any publishing.